Is it time for the UK to smarten up its working practices?

July 30, 2008

Once again I’m really lucky to be able to share my blog with Professor Ivan Robertson, I hope you enjoy his post!

Professor Ivan Robertson

A new report by CIPD on Smart Working set me thinking about the big changes that are taking place in our workplaces. In particular, which ones are important, which are not? For example, globalisation and the latest technology are generally seen as good things, but they also mean that many people have to work long and unsociable hours to communicate with customers or colleagues in other countries.

In their report, the CIPD authors focus on several key areas which can drive smarter ways of working, such as job redesign and high performance work practices. They describe smart working as:

“An approach to organising work that aims to drive efficiency and effectiveness in achieving job outcomes through a combination of flexibility, autonomy and collaboration, in parallel with optimising tools and working environments for employees”.

According to the report the kinds of things that exemplify smart working include more flexible working practices (such as home-working and tele-working), increased autonomy and empowerment for employees, greater latitude in decision-making and more participation for employees. The report also makes it very clear that there is no single or simple collection of changes that move organisations smoothly towards smarter working practices.

So, we’d all probably agree that these are generally good things to be aiming for, but when we look around the workplace what should we make of new ways of working such as tele-working, empowerment and flexible working?  Things are definitely changing, but maybe not as quickly as elsewhere. The Equal Opportunities Commission recently accused British companies of being among the least successful businesses in Europe in terms of flexible working practices and a study that they released last year showed that just 20 per cent of UK employers allowed workers to tele-work, compared with about 40 per cent in Germany, Sweden and Denmark. And apparently, flexi-time is available at only about 48 per cent of UK companies, compared with 90 per cent of German and Swedish employers. So maybe we haven’t come as far as we thought!

If we are lagging behind in terms of important changes in the workplace – that may help to explain the “productivity gap” between the UK and many other developed countries and also why the UK consistently is ranked low in worldwide and European Happiness Indices.

To find out more about the CIPD report go to: http://www.cipd.co.uk/subjects/corpstrtgy/orgdevelmt/_smrtwrkgri.htm


More golf lessons – pressure management

July 24, 2008

Reflecting further on the British Open and reading the coverage in the papers this week, I realised that another lesson about pressure management was played out at Royal Birkdale last weekend. The eventual winner, Padraig Harrington almost had to pull out of the tournament after injuring his wrist in practice. He got through an Open Championship that was played in hellish weather conditions to win out – and when he was interviewed afterwards he cited the wrist injury (and the threat of its return) as a positive factor in enabling him to win and, more specifically, in helping him to manage the immense pressure of the situation.

When questioned about why this was the case, he revealed that he actively used the injured wrist as a distraction from the pressure over the four days of the tournament. By focusing on protecting the wrist and how he needed to flex his game to take account of the injury he found a way of improving his concentration for ‘managing’ his way around one of the toughest courses in the world. It also enabled him to focus on his own game and not worry unduly about what the competition was doing. Harrington gave us all a great example of how a positive mindset can work to our advantage in adversity – he took a potentially disastrous situation and made it work for him in the context of defending the championship.

Another player who used a different perspective to his advantage was the leading Amateur Chris Wood, who like Justin Rose ten years ago, managed to beat the majority of the professional golfers by coming in the top five. Unlike Harrington, no one had any expectations of him, but he used this lack of pressure and attention to put in an amazing performance. Because he had not been there before there was nothing to be afraid of so he used his inexperience positively and to good effect. I suspect that this week he will not be ruing the fact that, as an amateur, he couldn’t collect the £150,000 his finish merited, but will be celebrating the performance, media attention and the experience it gave him.

Both of these great sportsmen have shown us that by taking a different mental approach and by being positive – great things are possible. And Harrington, in particular, reminds us that when things go wrong at work you can still have a happy ending!


The British Open Golf teaches us something about well-being

July 21, 2008

I’m no golf fanatic, but I couldn’t help but be struck by the remarkable events of the last four days at Royal Birkdale where the best golfers in the world battled it out by the sea in the wind and the rain.

The tournament was remarkable for several reasons – not least for the sensational performance delivered by Greg Norman as he bid to become the oldest ever winner of the British Open at 53, competing as only a part-time golfer. He led after the first round (a nice story, but surely he’d fade away as the full-time pros got used to the conditions?); he led after the second round (this was getting interesting!); he led after the third round going into the final day and he even held the lead jointly going into the last nine holes. Although, in the end, the brilliance of last year’s champion Padraig Harrington came through, Norman’s third place has been widely hailed as one of the great Open performances of all time.

It’s also testament to the powers of physical and psychological well-being. Norman looked in great shape for a 53 year old (he looked ten years younger) and he also looked incredibly happy and relaxed. Much has been made this week of the bitter divorce that cost him dearly. On the other hand his recent marriage to former tennis star Chris Evert has reportedly been the key to his rehabilitation, he spoke in interviews about the strength and balance he took from having his ‘soul-mate’ around.

During his glittering career in the ‘80s and ‘90s he was the World Number 1 for over five years (a record), but he only won two major tournaments and earned a reputation as someone who threw winning positions away under pressure. Norman’s battles with his demons were well known, but this weekend they were banished – I suspect permanently. He displayed a mental approach that was characterised by well-being and positive psychology, as he coped with the enormous mounting pressure. And you could see him using his maturity to enable him to smile when things didn’t go his way – he was resilient.

Unlike, the eventual winner Padraig Harrington, Norman had no official right to be walking onto the 18th green at Royal Birkdale to receive the adulation of the huge and appreciative crowd on the final day of the Open. Although he didn’t win, I suspect that as someone who never thought they would experience that buzz again he feels like a winner this morning!!


A clean start….and 100 new goals

July 17, 2008

A couple of weeks ago, I saw an article on the BBC news website about Ian Usher, who decided to make a clean break after splitting up with his wife, having emigrated to Australia 6 years ago from the UK. He did this by putting his entire life up for sale on ebay! Yes, everything – his house and all its contents, his car, motorcycle, Jet Ski and parachuting equipment. He even included aspects of his lifestyle such as an introduction to his friends and a two week trial run at his job in a rug store – so he really was selling it all.

He states his reason for doing this on his website (http://www.alife4sale.com/index.htm) and the main driver is to do with moving on from all reminders of the life that didn’t work out with his former wife. This is despite the fact that he enjoyed his lifestyle and job in Perth, and had great friends. Before the sale went through he wrote on his website:

“On the day it’s all sold and settled, I intend to walk out of my front door with my wallet in one pocket and my passport in the other, nothing else at all”

Now, we’ve all probably had days where we’ve felt like doing this – but how many of us would actually go ahead and do it? Mr Usher is clearly hoping that selling his life will be the major cathartic experience that enables him to move on psychologically and start to live his life again. I sincerely hope that it works out this way for him, but there is a fine line between healthy unloading of issues and running away from them – it will be interesting to see how he feels a few weeks / months into his new life.

Interestingly, Mr Usher is not hanging around – since selling his life he has launched a new website which focuses on his new life (http://www.100goals100weeks.com/index.php) where, as the address indicates, he has laid out 100 goals to achieve in 100 weeks. Now, this is a move that we could all probably learn something from – because by giving himself clear (mostly) achievable goals he has restructured his life in a way that will stretch him to seek new experiences and learn new skills. All of which is great provided that it’s anchored by an overall goal or vision of the kind of new life that he wants to lead.

Of course, Ian’s position is rare because he is unencumbered by the responsibilities of a steady job and a nuclear family, which makes it easier for him to do this than for most of us. But he’s earned that because of the huge risk he’s taken and I wish him luck over the next 100 weeks…..and I hope that Richard Branson is at home when Ian calls by to meet him!!
http://www.100goals100weeks.com/goals_List.php?page=1


A dreadful business

July 9, 2008

Have you ever dreaded going in to work in the morning? And I mean really dreaded it. I’m not talking about those mornings that we’ve all had when we’d rather stay in bed and avail ourselves of the infamous ‘duvet day’. I’m talking about something more fundamental than that – where a particular aspect of your job makes you feel so anxious, uncomfortable – or even fearful – that you just can’t face it.

Joseph Heller, the author of Catch 22, captured this feeling in his book Something Happened when he wrote the following about life in the office of his main protagonist, Bob Slocum:

If you asked any one of them [employees] if he would choose to spend the rest of his life working for the company, he would give you a resounding No!, regardless of what inducements were offered….. If you asked me that same question today, I would also give you a resounding No! and add: “I think I’d rather die now.”

Elsewhere Bob adds “Something did happen to me somewhere that robbed me of confidence and courage and left me with a fear of discovery and change and a positive dread of everything unknown that may occur.”

While not all of us have experienced this feeling at work, I’d be willing to bet that there are plenty of people out there who have done or are doing right now. There are many sets of circumstances that can cause these feelings – work relationships, feeling that you are going to lose your job at any minute, lack of role clarity / sense of purpose, unrealistic workload / timescales, unbalanced working hours, the general climate / atmosphere of the workplace, your depressing working environment / office, the level of autonomy you have over your deliverables …..the list of potential causes goes on and any combination of these that might lead to feelings of dread.

What’s interesting is how many of these ‘sources of dread’ stem from relationships – particularly that with your boss which, of course, can be such a key determinant of what work feels like. Other aspects influenced by your boss include level of pay, whether you know what’s going on higher up in the organisation and whether work feels like fun.

But what you can do if you feel this way? The first and most important thing is to take control. Stand back and look at the situation to understand which of the above factors are at play. But also consider your own role in this – have your needs gone beyond what this department in this organisation can offer you? Have you played any role in causing this situation?

Once you understand how things have got to this situation you have to take appropriate action. You may need to discuss the matter with a work friend to get a reality check and find out whether others share your perceptions. You may need to speak directly with your boss and find a way to raise the problem in an open and honest way. Or you may need more help with understanding the problem from a counselor or welfare officer. You may simply need to leave. The important thing here is that you move yourself on, that you don’t accept the status quo and drag yourself to work every day for the next five years hating every second. Taking action will change your perspective and help you to generate options for change: Change the job design, change the environment, work in a different part of the organisation or even a different organisation. The bottom-line is – if you don’t like it, change it.

Most importantly, don’t be like Bob Slocum who said “No one understands that carrying on bravely was the easiest thing to do.”


Wimbledon shows us the value of pressure

July 7, 2008

Wow, what a spectacle the men’s single’s tennis final at Wimbledon turned out to be yesterday!! It had everything – Federer, the five times (in a row) Champion reduced to 2-0 down in the first hour; an heroic comeback to draw level at two Sets apiece and then two great players matching each other’s brilliance in the deciding Set before Nadal’s raw strength, talent and determination brought him through as a worthy winner. And the tension was compounded by two rain breaks which gave the both players time to think…..and for the pressure to mount!

Personally, I found the psychology of the final, hailed by the press as the best ever, fascinating. It showed how intense pressure (driven by the desire to win, the fear of losing, the size/prestige of the prize and the crowd) in the contained context of the match took both players, and ultimately the game of tennis, to new levels. And this is what pressure in all forms of work can do – as long as you have the right support around you, it doesn’t last too long and you have the personal resources to cope with it.

We are all like Federer and Nadal to some degree – extreme pressure asks us difficult questions and drives us to find answers we didn’t know we were capable of coming up with. And that means that we find levels of performance we didn’t know we could deliver. You can’t be under pressure 24/7 but, as in tennis, the most spectacular results can emerge from relatively short bursts of intense pressure followed by respite.

I think that Chef, Gordon Ramsay summed up the constructive role that pressure can play in life when he said the following in an interview with Simon Mayo on BBC Radio FiveLive last year – also note the pressure doesn’t have to come from an external source:

“… I put myself under immense pressure – I’m very healthy, but I need that pressure. It only becomes stressful when you can’t handle it…..and boy, do I love handling it!”


Control in support’s clothing

July 2, 2008

One again I have the pleasure of sharing my blog with my good friend and colleauge Gordon Tinline who is a Director at my University spin off company Robertson Cooper - I hope you find Gordon’s post of interest and as always I welcome your comments!

Understanding how to balance Control and Support is critical for managing pressure and maintaining a sense of well-being – indeed, both are acknowledged in the Health and Safety Executive’s Management Standards for Work-Related Stress.  Research shows that when work demands are high the difference between the highest and the lowest levels of performance is largely predicted by perceptions of control and the extent to which employees feel supported. 

However, it seems to me that there is quite a difficult balance to strike between these elements. This is because performance outcomes are influenced by multiple factors – including your line manager’s behaviour, your behaviour and the context you are operating in.

I’ve recently been working with a team of professional footballers at the very highest level of the game. They encounter a version of this issue as they try to maintain control over the direction of their careers when surrounded by agents and other advisers who present themselves as essential sources of support.  The risk here is that an over-reliance on these sources of support turns the puppeteer into the puppet – the result is that situations where agents end up exerting a controlling influence over the player are commonplace. This is understandably frustrating for many football managers, who are keen to educate young players to be able to make good judgements about when to exert control and when to draw on their support network.

There are obvious parallels here with the workplace situation – we need to be given enough space and autonomy to do our best work, but at the same time we need to know that we are not alone and can call on our manager / organisation for support when we need it.
 
Over-reliance on support means losing control. The solution lies in understanding where you need to exert control and where you need to seek the advice of others with more knowledge of a particular area – or whom you trust as truly having your best interests at heart. You are at the centre of the axis and to get the balance right you have to make good judgements about what you need as you go through your career.

Gordon Tinline


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