Job security and well-being– the public / private sector gap

June 26, 2009

I recently read an interesting article by Hamish McCrae in The Independent newspaper which discussed the growing chasm between the public and private sectors. The author claims that it is now at its widest since the 1970s – jobs are being lost daily in the private sector (e.g. Total, LDV Vans, C&G), while we have seen strikes and pay disputes rather than redundancies in the public sector.

The key point was that a major divide between the sectors can hardly be good for the UK’s economic recovery. ‘Resources and productivity’ are cited as two key areas of difference, but three others are also highlighted – pensions, pay and job security.  In terms of both pay and pensions the private sector has been hit harder but, as demonstrated by the examples above, it is job security that is perhaps the area where we see the biggest differences between the two sectors. This caught my attention because of the likely impact on the well-being and engagement of staff.

Hamish McCrae makes the point ‘the entire burden of recession in terms of job losses has been carried by the private sector’. In principle, creating and safeguarding public sector jobs during an economic crisis seems sensible (it’s certainly Obama’s chosen approach to recovery), but if this is at the expense of the sector where the vast majority of UK workers earn a living (23,596,000 vs. 5,783,000 in the public sector) the recovery of the whole economy may be at risk.

From a psychological perspective, perceiving that your job is secure is one of the nine major determinants of employee well-being and engagement. It stands to reason that if the majority of the UK’s workers feel that the security of their jobs is under threat, there will be a negative impact on their well-being, and by extension, their productivity & performance. The government has had to make tough choices over the last 18 months, but this may be just one of several unfortunate and unintentionally divisive side-effects. It’s true to say that the government can’t be expected to ensure that we all feel secure in our jobs the whole of the time, but they do create the economic playing field for business and have a responsibility for keeping it relatively level. That said, private sector organisations also have to take responsibility for keeping well-being and motivation levels up during these uncertain times – looking after those that remain after redundancies.

Of course, this could all switch around if the private sector starts to recover and public sector budgets are slashed in order to recover the money that was required to stem the financial crisis. Perceptions of job security could swing from one extreme to another in both sectors, and that would hardly bode well for creating a stable new economy characterised by productive and trusting relationships between the sectors. This situation may need to be actively managed as the next 18 months unfold.

http://www.independent.co.uk/opinion/commentators/hamish-mcrae/hamish-mcrae-the-growing-publicprivate-divide-1701051.html


Britain’s Boyling Over!!

June 24, 2009

The recent Britain’s Got Talent final should be a warning sign for all us about the impact of exceptional and excessive pressure on our health and well-being.  Susan Boyle was lifted from obscurity and placed ‘front of stage’ both nationally and internationally – all in the space of a few short months and with all the media hype and frenzy that attends celebrity.  Her performances were outstanding, but her preparation for what was about to happen to her seemed to be minimal – it was just assumed that becoming a celebrity was a good thing and that there would be no problems. Judging by the outcome, the support she was given was also inadequate. 

Most people are not as talented as Susan and few of us will be foisted into the limelight as quickly, but for many of us in jobs which are intrinsically stressful, overloaded, family-unfriendly and demanding the lack of help and support can have similar consequences. 

In the recent government Foresight programme on Mental Capital and Wellbeing (www.foresight.gov.uk),  it was highlighted by the Sainsbury Centre for Mental Health that the annual costs of workplace stress to the UK economy were £25.9b per annum in terms of sickness absence, presenteeism (turning up to work but contributing little, if any, added value) and labour turnover. This doesn’t even include the roughly £5 Billion in the year for mental health-related incapacity benefit!

It is the fundamental responsibility of employers to look after the health and well-being of their employees – indeed, they have a legal duty of care to do so.  It is also the responsibility of the individual themselves to take sensible steps to ensure that pressure does not turn to stress.  Our support networks – at work and in life – are there to help us to make the right decisions in this respect and to cope when the balance is threatened.  But we must also remember that there is often a cost to success – the cost to one’s personal health, to one’s family, friends and relationships, as well as to the job and organisation. Susan’s success and then collapse reminds us (and her) that balance between work and life is what we all need rather than aiming for success at all costs. That’s not just during these times, but it was ever thus as these lines from Shelley’s poem “Ode to the West Wind” highlights:

“Oh, lift me as a wave, a leaf, a cloud!
 I fall upon the thorns of life! I bleed!”


Has Prime Minister Gordon Brown got everything he wished for…

June 8, 2009

As the pressure builds on Prime Minister Gordon Brown, following high profile resignations and poor results in the local and European elections, he must be wondering where it all went wrong. It’s no secret that Gordon Brown waited for over ten years for his chance to take on his dream job – that of Prime Minister – and that must have involved a lot of thinking, anticipation and building up expectations about what it would be like. I wonder whether the experience of the last year or so has lived up to those expectations. Has he actually enjoyed the experience, and has it fulfilled him in the way that he perhaps thought it would?

There may be a lesson for us all here about getting very single-minded and determined about our goals. No one is saying there’s anything wrong with having clear goals, and being determined about hitting them, but I think some balance is required here. Having a rigid life plan (‘I must be doing this by then’) seldom pans out the way we think, and it’s important that we maintain some flexibility and, maybe more importantly, some realism about our goals.

There is also value in having a broad range of goals – having several objectives that are important to you, stops one becoming too dominant and blinkering your view of the world. It reminds you that other things and people matter, helping you to maintain balance in your life. It also means that you are likely to be interacting with a broad range of people, rather than being confined within a tight circle dedicated to a single mission. This gives you access to more perspectives, and more sources of support to draw on when times are tough. There are certainly parallels with Gordon Brown’s current situation here – he must be suffering, as the wider party start to desert him and his platform of support starts to appear too narrow to sustain his position.

So, yes, aim high; set ambitious life and career goals for yourself – but tinge them with realism, see the bigger picture and don’t make the mistake of making your life about just one achievement!


Employee presence does not equal employee productivity

June 4, 2009

My colleague Ben Moss recently wrote an article for the Public Servant Magazine’s Management Clinic discussing the latest research findings reported by TUC who have estimated that 5.24 million people in the UK put in extra work worth a staggering £26.9bn during 2008. This equates to each employee missing out on an average of £5000 of pay per year – a lot of money by any standards, especially in these times!

Obviously the amount of overtime worked is at the discretion of each employee and depends both on how much people need the extra money and how committed they are to the business.  But at a time when jobs are on the line and the threat of redundancy hangs in the air, I wonder whether employees are simply putting in more and more face time to look committed and indispensable, rather than working at their full potential.

I think a lot of employees will be tempted to do just that – putting in more hours to show their bosses that they’re working hard in the hope that this extra effort and commitment will be noted and their jobs will remain secure if the company has to reduce the size of its workforce. But paradoxically these extra hours can actually have negative consequences for the business over time, because when a person works over a sensible amount of hours they actually become less productive and the extra input is potentially wasted. That’s ‘Presenteeism’!

Striking the right balance of working extra hours is both the employer’s and the employee’s responsibility. Employees have to think carefully about why they’re staying late – is it because they have an important deadline to meet or because they feel their livelihood is at risk?  And employers also have a responsibility to help their people feel secure by clearly communicating what’s expected from them, while guarding against perennial work overload at the expense of productivity.

It’s great if a company can create a culture where employees, when necessary, are flexible enough to work longer hours to get the job done. It shows employees are committed to the goals and success of the business, but as Ben says in his article employers and their employees must remember that “presence does not equal productivity”.

Read Ben’s full article at my University Spin off company’s website http://www.robertsoncooper.com/Resources/documents/PublicServant-Feb2009.pdf


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